Refund & Product Policy

The customer has the right to return the product, if within 7 (seven) calendar days from the moment of receipt of the product, he declares that the product is defective. Return shipping costs are borne by arcobaleno-rocks.gr, after receipt of the products and relevant inspection, as provided below. After the end of the above 7 (seven) calendar days from its delivery, it is considered that the product was received in perfect condition and our company does not accept its return or replacement and bears no responsibility.By returning the defective product, you have the option to either request its replacement with a new identical product, or request a refund of your money, which is carried out with the same means of payment that you used for the original transaction. Regarding the case of payment of the products ordered by you by cash on delivery (either in cash/or via POS System), the refund of your money from arcobaleno-rocks.gr will be made by depositing into a bank account that you will have indicated through the contact form of this website.It is important that the details of the bank account (bank, IVAN, account number, account holder) are absolutely correct. Please be accurate in all of the above information. arcobaleno-rocks.gr bears no responsibility in the event that you provide incorrect information.

The declaration of the return of the defective product is made in writing by sending an email to the special contact form on our website or to myarcobaleno.gr@gmail.com and Arcobaleno-rocks.gr is obliged to send confirmation of receipt of the return declaration as soon as it is received. After the receipt and completion of the relevant inspection of the product, arcobaleno-rocks.gr will send a query regarding your desire to replace the defective product with a new one or to return the amount of money paid by you.

B. Returns of Faulty Products

In case of any incorrect product shipment, which is due to our company, the incorrect products are returned by the consumer-customer within the exclusive period of 7 (seven) calendar days from the moment of receipt of the product and the return costs are borne by our company, the which must send to the customer the correct products-goods ordered by him, after the control carried out by arcobaleno-rocks.gr regarding the completeness of the condition of the product upon its receipt by the company.The customer only has to keep the product in excellent condition, completely untouched, its packaging intact and including the original contents and any accompanying material (thank you cards, labels, etc.). After returning the incorrect products to our company, the correct ordered products will be re-shipped to you without any additional charge.

The declaration of the return of the incorrect product is made in writing by sending a message to the special contact form on our website or by email to myarcobaleno.gr@gmail.com and our company is obliged to send confirmation of receipt of the return declaration as soon as it is received. After the receipt and the end of the relevant inspection of the product, our company will resend you the correctly ordered products, without any further charge to you.

C. Returns of Non-Defective Products – Right of Withdrawal and Cancellation of the Order by the Consumer

Canceling or modifying your order is only possible when it is marked “Pending” in your order history. In this case you can cancel or modify your order by sending a message to the special contact form on our website or to myarcobaleno.gr@gmail.com.

In any other case, order status “To be processed” or “Completed” your order has been transferred to the production department since all the products of our company are packed after the creation of your order.

You may withdraw from the purchase contract and return non-defective products if and as long as:

• The Order has not entered the “Completed” status
• Your Order has entered the “Processing” status and you have sent a cancellation notice.
• The declaration of withdrawal is made in writing by sending a message to the special contact form on our website or to myarcobaleno.gr@gmail.com and arcobaleno-rocks, as it is obliged, sends confirmation of receipt of the declaration of withdrawal as soon as it receives it to the e-mail address you have declared.

In the event that you have declared a withdrawal in the process where your order is “Processing”, you have the possibility to request the refund of your money which is carried out with the same means of payment that you used for the original transaction.

Regarding the case of payment of the products ordered by you by cash on delivery (either in cash/or via POS System), the refund of your money by arcobaleno-rocks will be made by deposit to a bank account that you will have indicated through the contact form here website.

It is important that the details of the bank account (bank, IVAN, account number, account holder) are absolutely correct. The deposit is made from an alpha bank bank account and any bank charges that may arise are the sole responsibility of the customer-consumer.

Please be accurate with all of your bank account details above.

Arcobaleno-rocks bears no responsibility in the event that you provide incorrect information. The return of the product is accepted only if the consumer-customer has first paid any amount incurred by arcobaleno-rocks for sending the product to him and the shipping costs for the return of the item.

In the event that the customer-consumer has opened the packaging or used the products, they are automatically classified as used and cannot be withdrawn. The transport costs are borne exclusively by the customer-consumer with the amount of €6 per transport.

Product Return Procedure Applicable to all the above Categories (a, b, c)

If you intend to return any product according to the above (a, b, c), you must send us an express written notification – informing us via a message on the special contact form on our website or to the email myarcobaleno.gr@gmail.com and arcobaleno- rocks will respond to you – provide detailed instructions in writing for the return or exchange of products you wish. In this case you must pack the products carefully to avoid damage during transport.You are solely responsible for any such damage. The products must be in their original packaging, and in excellent condition, as defined above, with the shipping address indicated on the return package: ARCOBALENO ROCKS Panagia Thassos, Thassos 64004 tel. 25930 61813. We recommend that you send the product using a secure shipping method, i.e. with any courier you wish.

Attention: In order to refund the money paid by you or change the returned products, they must first be returned to arcobaleno-rocks, with their original packaging and receipt, their completeness and integrity checked and any errors in the order and then proceed with the refund process using the same payment method you used for the original transaction or the process of changing and reshipping products to you.Regarding the case of payment of the products ordered by you by cash on delivery (either in cash/or via POS System), the refund of your money by arcobaleno-rocks will be made by deposit to a bank account that you will have indicated through the contact form here website. It is important that the details of the bank account (bank, IVAN, account number, account holder) are absolutely correct. Please be accurate in all of the above information. arcobaleno-rocks bears no responsibility in the event that you provide incorrect information.

The cost of returning the products is borne solely by you as the sender, except for products that have been characterized as defective or incorrect. Only in the cases where the products are returned to eabags.gr, checked and indeed characterized as defective or incorrect, the company refunds the shipping costs you have paid.

We point out that a product change or refund can be made in accordance with the aforementioned procedures and conditions for all arcobaleno-rocks products purchased from our official e-shop, exclusively from the website: arcobaleno-rocks.gr

Both the ordering and receiving process of all products available on the arcobaleno-rocks website and their return process (regardless of whether the return is for defective products, wrong products, withdrawal and cancellation of the order by the consumer) is done exclusively by the present website of arcobaleno-rocks, arcobaleno-rocks.gr, in accordance with what is defined in the corresponding section and in no case is it carried out by or in physical sales stores or on other websites that have the products of arcobaleno-rocks as partners stores.